SENDING FEEDBACKS

 

Customers of Radim Radyatör can send their feedback about the services they have received, in the fastest and easiest way through the following ways:

Our customers can reach us through the following main communication channels:

Website: www.hammamradiator.com.tr - With the contact form on the ‘’Contact Us’’ page.

Online sales website: https://hammamonline.com with ‘’Contacts - Technical Service Form’’.

Telephone: +90 850 302 44 66 from our "Customer Relations Line" during working hours

E-mail: iletisim@hammamradiator.com.tr

Address information of Radim Radyator Headquarters and other locations;

FACTORY: Eskişehir OSB 25. Cad. No 4 Eskisehir

SHOWROOM: Küçükbakkalköy Mah. Tevfik Fikret Cad. Sarıyıldız Plaza No: 32 Floor: 5 Post Code: 34750 - Ataşehir / Istanbul

 

HANDLING FEEDBACKS

All kind of feedback delivered to Radim Radiator are recorded in the system within 24 hours, if received during working hours and within the following working day, if received outside of working hours.

Notifications received from other sources are recorded and the relevant customers are immediately informed. Customers who did not deliver their e-mail addresses, are informed through other communication channels.

Solution proposals regarding feedbacks are presented to customers within the specified periods as below:

- 2 working days for urgent / high priority negative feedback

- 5 working days for normal priority negative feedback

- 10 working days for low priority negative feedback

 

In case the customers do not accept the solution methods and alternative solutions are consumed, the feedbacks are kept open. If the relevant customer does not take legal action within 1 year, feedbacks are closed as negative.

  

In case the customers accept the solution methods, the applications are proceeded and the feedbacks are closed. Control communication is made for each closed feedback.

During the submission of feedback, providing the following information to Radim Radyator in a relevant, accurate and complete manner, will ensure that the respond time is faster:

• Company name and contact details of the person giving feedback and invoice correspondent

• If available, product serial number etc. identifying information

• Clearly indicated expectations of the customer who gave feedback to Radim Radyator

• Purpose of feedback, such as satisfaction, complaint, information request, suggestion, etc.